Terms of Service

Welcome to Trunx. These terms govern your use of our telecom API services and outline our mutual responsibilities.
By using Trunx, you agree to these terms. Please read them carefully before using our services.
You may use Trunx for your projects in accordance with these terms and applicable laws, including all telecom regulations.
For any questions about our terms, please contact us.

Legal Compliance

You must comply with all applicable laws and regulations when using Trunx services, including but not limited to the Telephone Consumer Protection Act (TCPA), Do Not Call (DNC) regulations, 10DLC registration requirements, and any applicable state-level telecom laws. To make any legal requests or inquiries, simply contact us.

Service Terms

Trunx provides telecom infrastructure for AI agents via a usage-based API. Our services include SMS messaging, voice AI calls, outbound campaigns, DID management, IVR, health monitoring, and reputation tracking. Access is provided through our REST API and MCP endpoint, authenticated via API keys.

Usage-Based Billing

Trunx operates on a usage-based billing model powered by Stripe. You are billed for API calls, SMS messages sent and received, voice call minutes, DID provisioning, and other metered resources. Billing details are available in your account dashboard. Unpaid balances may result in service suspension.

Telecom Compliance

By using Trunx to send SMS messages or initiate voice calls, you agree to:

  • Obtain proper consent from recipients before initiating communications
  • Honor all Do Not Call (DNC) and suppression list requirements
  • Comply with TCPA time-window restrictions for outbound calls
  • Register and maintain valid 10DLC campaigns where required
  • Not use the platform for unlawful robocalling, spam, or fraudulent communications

Trunx enforces guardrails including DNC checks, TCPA time windows, content scanning, and rate limiting, but ultimate compliance responsibility rests with you as the API consumer.

1. Acceptance of Terms

1.1. By using our services, you confirm that you are at least 18 years old or have parent/guardian consent to use our platform.

1.2. These Terms and Conditions form a legally binding agreement between you and Trunx.

2. Services Provided

2.1. Trunx provides telecom infrastructure and API services, including:

  • SMS and voice API for AI agents

  • Outbound campaign management with health-aware dialing

  • DID provisioning, health scoring, and reputation monitoring

  • IVR configuration and execution

  • Usage-based billing and analytics

    2.2. All features are subject to availability and may be updated or discontinued at our discretion.

3. User Responsibilities

3.1. You agree to use our services for lawful purposes only.

3.2. You are responsible for ensuring that your use of our platform complies with all applicable laws and regulations, including telecom and consumer protection laws.

3.3. Unauthorized use, such as reverse engineering, reselling without authorization, or using the platform to facilitate illegal robocalling or spam, is strictly prohibited.

4. Privacy and Data Use

4.1. Your privacy is important to us. By using Trunx, you agree to our Privacy Policy.

4.2. Data collected from your usage (such as call detail records, SMS metadata, and API logs) may be used to improve our services, compute DID health scores, and detect anomalies.

4.3. Sensitive or personally identifiable information will never be shared without your consent, except as required by law or as necessary to route communications through carrier networks.

5. Intellectual Property

5.1. All content, designs, and proprietary algorithms provided by Trunx are the intellectual property of Trunx.

5.2. You may not duplicate, copy, distribute, or exploit any part of our services without prior written consent.

6. Limitation of Liability

6.1. Trunx is provided "as is" without warranties of any kind.

6.2. We are not responsible for any losses, damages, or liabilities arising from the use of our services, including but not limited to carrier-level delivery failures, call quality issues, or DID reputation changes.

6.3. While we strive for high reliability, we do not guarantee uninterrupted service or specific delivery rates for SMS or voice calls.

7. Termination

7.1. We reserve the right to suspend or terminate your access to our services if you violate these Terms and Conditions, engage in illegal communications activity, or fail to pay outstanding balances.

7.2. Upon termination, your right to use the platform ceases immediately. Any provisioned DIDs may be released.

8. Changes to Terms

8.1. We may update these Terms and Conditions periodically. Any changes will be posted on this page with a new effective date.

8.2. Continued use of our services constitutes acceptance of the updated terms.

9. Governing Law

9.1. These terms are governed by the laws of the United States. Any disputes will be resolved in accordance with applicable federal and state regulations.

10. Contact Us

If you have questions or concerns about these Terms and Conditions, please contact us at:

team@trunx.ai