Privacy Policy

We value your privacy and are committed to protecting your personal information.
Trunx collects only the data necessary to provide our telecom API services, including account information (such as your email address), API usage logs, call and SMS metadata, and billing records. All data is handled securely and in accordance with applicable regulations.
We do not sell your data to third parties. Data may be shared with telecom carriers and service providers only as required to deliver our services (e.g., routing SMS messages or voice calls).
For any questions or concerns about your data, feel free to contact us.

GDPR Compliance

If you're located in the EU, you have the right to access, update, or delete your personal data. To make a request, simply contact us. We process data in accordance with the GDPR and only retain it as long as necessary for the services you use.

TCPA and Telecom Compliance

Trunx enforces TCPA time-window restrictions, DNC (Do Not Call) list suppression, and content scanning as part of our platform guardrails. Customers are responsible for obtaining proper consent before initiating outbound SMS or voice communications through our API.

Data We Collect

When you use Trunx services, we may collect:

  • Account and authentication information (email, API keys)
  • API request logs and usage metrics
  • Call detail records (CDRs) including timestamps, duration, and call disposition
  • SMS message metadata (sender, recipient, timestamps, delivery status)
  • DID (phone number) health and reputation data
  • Billing and payment information processed through Stripe

Cookies

Our site uses essential cookies to enable basic functionality like login and preferences. We may also use cookies to understand how visitors use the site to improve usability.

Self-Hosted Deployments

Running Trunx in your own environment? Your data stays entirely within your infrastructure. We do not collect or transmit any data from self-hosted deployments.